The resolution of faculty and student issues has been facilitated by Program Planning and Management (PP&M) for several years, and we would like to make you aware of a recent internal process change in PP&M as of Fall 2012. A team, known as the Faculty – Student Affairs team (FSA team) has been formed to receive, triage and respond to both student and instructor requests for mediation assistance and course related issue resolution. Amanda Mulfinger will be the Program Manager for the FSA team with backup provided by Michelle Corby. Joann Dornich coordinates this process, and is assisted by Tracey McCloskey and Steph Fink. Cases are being dispatched to and handled by PP&M Program Assistants and Program Managers who have responsibility for the specific courses connected to the issues.
We ask for your help in this process by directing student and instructor inquiries and requests for assistance with course related issues to any one of the following points of contact:
- FSA Team Web Contact Form: http://student.worldcampus.psu.edu/content/mediation
- FSA Team Email address: firstname.lastname@example.org
- FSA Team phone contact number (new): 814 865-6285